Culture Loss

Culture is like an organization’s identity; it’s who they are.  On an individual basis, knowing your identity; knowing who you are will determine your destiny.  The same is true for organizations.  If you think about it, your organizational culture is as much a part of your brand as your logo.  You have to protect the…

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Best Practice Or Sincerely Wrong?

You’ve heard it said that, “imitation is the sincerest form of flattery.”  I guess that means that the one being copied should feel flattered about having their original ideas copied.  But what does it suggest about the flatterer?  When it comes to your organization’s culture, imitation can make you sincerely wrong. Employers love a good best…

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6 Steps to Remove Toxicity from Your Organization

I love chocolate.  Really love chocolate.  I can do without other sweets, but there’s just something about chocolate that screams to me.  Layla would eat chocolate if I let her.  All of it.  But I let her have zero because Layla is my yellow lab.  What works for me is toxic to her.  Some organizations…

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Celebrating Your Organizational Quirkiness

Ask anyone around you to name their favorite Opera star.  Other than the occasional Opera fan, few can.  Ask anyone around you to name their top five favorite Rock stars, and many will have difficulty limiting their answer to only five names.  Why is that?  Opera stars have perfect, well trained voices.  They should be…

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Retaining Your Culture As Your Company Grows

Many companies start up with a sense of adventure, passion, and comradery.  Vision, Mission, and Values get articulated and everyone part of the new company lives them and believes the same dream.  Growth comes, which is exciting.  But often with the influx of revenue, customers, regulations to comply with, and new team members, some of…

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The Number One Ingredient for Culture Change

In a time and a society where so many people are change resistant, it’s funny that people think organizational culture change is easy.  Or quick.  It takes a while to change an organization’s culture – not unlike how it would be changing the direction of a large yacht.  It takes time and a little space,…

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7 Steps to Cultivate the Organizational Culture You Will Love

The word “culture” is currently the #1 most popular word searched on Mirriam-Webster.com.  Google “how to change your culture” and you’ll find a myriad of responses that say a lot of the same things. You can define culture as a shared set of attitudes, values, goals, behaviors, beliefs, knowledge, and traditions that distinguish one group of…

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10 Ways to Build a Winning Culture

“The mission of Philip Crosby Associates is to provide lives for our associates, and to improve the quality of goods and services around the world.”  I suspect all 300 or so of us who had the opportunity to work for Best-Selling author and Quality Guru Phil Crosby can still recite that. The mission was very visible. …

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7 Antidotes for Dysfunctional Teams

No one sets out to have a dysfunctional team in their workplace.  The drama, the hassle, and the headache of a dysfunctional team can suck the energy right out of an organization.  From the early years in the sandbox at kindergarten, all the way to the golf courses of Sun Valley, AZ, people have to…

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5 Ways to Create a Culture That Doesn’t Need Incognito Complaints

Passive aggressive behaviors seem to be the vogue in society and it’s spilling over into the workplace.  Current employees, former employees, and applicants can all provide totally anonymous feedback about your company on websites and mobile apps.  That means the disgruntled employee you may have just fired, the applicant who you did not offer a…

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