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Many companies start up with a sense of adventure, passion, and comradery.  Vision, Mission, and Values get articulated and everyone part of the new company lives them and believes the same dream.  Growth comes, which is exciting.  But often with the influx of revenue, customers, regulations to comply with, and new team members, some of…

In a time and a society where so many people are change resistant, it’s funny that people think organizational culture change is easy.  Or quick.  It takes a while to change an organization’s culture – not unlike how it would be changing the direction of a large yacht.  It takes time and a little space,…

The word “culture” is currently the #1 most popular word searched on Mirriam-Webster.com.  Google “how to change your culture” and you’ll find a myriad of responses that say a lot of the same things. You can define culture as a shared set of attitudes, values, goals, behaviors, beliefs, knowledge, and traditions that distinguish one group of…

“The mission of Philip Crosby Associates is to provide lives for our associates, and to improve the quality of goods and services around the world.”  I suspect all 300 or so of us who had the opportunity to work for Best-Selling author and Quality Guru Phil Crosby can still recite that. The mission was very visible. …

No one sets out to have a dysfunctional team in their workplace.  The drama, the hassle, and the headache of a dysfunctional team can suck the energy right out of an organization.  From the early years in the sandbox at kindergarten, all the way to the golf courses of Sun Valley, AZ, people have to…

Passive aggressive behaviors seem to be the vogue in society and it’s spilling over into the workplace.  Current employees, former employees, and applicants can all provide totally anonymous feedback about your company on websites and mobile apps.  That means the disgruntled employee you may have just fired, the applicant who you did not offer a…

I’ll be honest here.  I don’t like incognito methods of providing criticism.  Hidden behind the veil of anonymity, many people will say things that they do not have the guts to say face-to-face.  And they’ll often say them in ways they never would live.  Sometimes those ways are contrary to basic standards of decency and…

5 Questions to Help You Make Up Your Mind to Terminate It can be a bittersweet thing to terminate an employee.  It shouldn’t be easy to turn off your emotions and go from being a boss who cares about employees to a boss who callously fires people.  That’s part of being human.  So is procrastinating. …

There is a WHOLE lot more to employee satisfaction and retention than money.  Bosses who think they can solve employee satisfaction, motivation, or engagement by throwing money at it are wrong, in a costly way.  And yet, many people can be motivated by it.  When asked in surveys, about 95% of employees say they like…

Unless you’re just a one-person operation, ya gotta have employees.  That can be scary.  After all, you’re trusting your vision, your resources, your reputation, your customers, and your future to people who may or may not do as you would.  The right hire can make your vision come true; the wrong one can turn it…