Retaining Your Culture As Your Company Grows

By: MarkWeaver Monday May 4, 2015 comments

Many companies start up with a sense of adventure, passion, and comradery. Vision, Mission, and Values get articulated and everyone part of the new company lives them and believes the same dream. Growth comes, which is exciting. But often with the influx of revenue, customers, regulations to comply with, and new team members, some of the original luster gets buried in the growth. It can be difficult to maintain a distinctive culture. Here are some steps your growing company can take to keep and even enhance its culture; regardless of how... Read More

The Number One Ingredient for Culture Change

By: MarkWeaver Monday April 20, 2015 comments

In a time and a society where so many people are change resistant, its funny that people think organizational culture change is easy. Or quick. It takes a while to change an organizations culture - not unlike how it would be changing the direction of a large yacht. It takes time and a little space, but it can be done. Quality improvement is a great reason to embark on culture change. So is improved customer satisfaction. There are many others, including the need to reduce costs, to increase sales, to create a new product line, to fend off... Read More

10 Ways to Build a Winning Culture

By: MarkWeaver Monday April 13, 2015 comments

The mission of Philip Crosby Associates is to provide lives for our associates, and to improve the quality of goods and services around the world. I suspect all 300 or so of us who had the opportunity to work for Best-Selling author and Quality Guru Phil Crosby can still recite that. The mission was very visible. It was on everything brochures, reports, walls More importantly though, it along with the vision, the values, and the norms - was lived. In other words, the mission wasnt just some catchy marketing gimmick, it defined the culture.... Read More

7 Steps to Cultivate the Organizational Culture You Will Love

By: MarkWeaver Monday April 13, 2015 comments

The word culture is currently the #1 most popular word searched on Google how to change your culture and youll find a myriad of responses that say a lot of the same things. You can define culture as a shared set of attitudes, values, goals, behaviors, beliefs, knowledge, and traditions that distinguish one group of people from another. In other words, its the ways of an organization that become the shared basis for its action. Culture is a French word, from the mid-15 th century. It had to do with the tilling... Read More

7 Antidotes for Dysfunctional Teams

By: MarkWeaver Monday April 6, 2015 comments

No one sets out to have a dysfunctional team in their workplace. The drama, the hassle, and the headache of a dysfunctional team can suck the energy right out of an organization. From the early years in the sandbox at kindergarten, all the way to the golf courses of Sun Valley, AZ, people have to play well together. Nowhere is this more evident than at work, where we spend a large portion of our waking life. An antidote is not a vaccination. A vaccination is given to build up immunity to prevent illness. An antidote is something administered... Read More

5 Ways to Create a Culture That Doesn't Need Incognito Complaints

By: MarkWeaver Monday March 23, 2015 comments

Passive aggressive behaviors seem to be the vogue in society and its spilling over into the workplace. Current employees, former employees, and applicants can all provide totally anonymous feedback about your company on websites and mobile apps. That means the disgruntled employee you may have just fired, the applicant who you did not offer a job to, or the toxic employee who is making your company miserable, all could be given more voice than those who are your best team members. Worse yet, your competitors, your neighbors, your... Read More

5 Steps Beyond Employee Surveys

By: MarkWeaver Tuesday March 17, 2015 comments

Ill be honest here. I dont like incognito methods of providing criticism. Hidden behind the veil of anonymity, many people will say things that they do not have the guts to say face-to-face. And theyll often say them in ways they never would live. Sometimes those ways are contrary to basic standards of decency and respect. Dont get me wrong; there are times when it makes sense to use a survey or tool that allows anonymous responses. But those should be only a means to an end the end being open and direct communication; an open door. The... Read More

Parting is Such Sweet Sorrow

By: MarkWeaver Monday March 9, 2015 comments

5 Questions to Help You Make Up Your Mind to Terminate It can be a bittersweet thing to terminate an employee. It shouldnt be easy to turn off your emotions and go from being a boss who cares about employees to a boss who callously fires people. Thats part of being human. So is procrastinating. Part of being a good leader though, is making tough decisions and following through with them timely, particularly when it means getting the wrong person off the bus. In consulting with numerous really nice people over the years, Ive found many... Read More

Five Steps to Get What You Pay For

By: MarkWeaver Tuesday March 3, 2015 comments

There is a WHOLE lot more to employee satisfaction and retention than money. Bosses who think they can solve employee satisfaction, motivation, or engagement by throwing money at it are wrong, in a costly way. And yet, many people can be motivated by it. When asked in surveys, about 95% of employees say they like their rewards in the form of hard cold cash. There may be other forms of reward that are more meaningful, have a bigger impact, and create a lasting sense of satisfaction, but cash is king. There is debate about whether money... Read More

7 Steps to Hiring the Best

By: MarkWeaver Monday February 23, 2015 comments

Unless youre just a one-person operation, ya gotta have employees. That can be scary. After all, youre trusting your vision, your resources, your reputation, your customers, and your future to people who may or may not do as you would. The right hire can make your vision come true; the wrong one can turn it into a nightmare. Here are 7 steps to take to hire the best, and avoid the rest. 1. Develop Your Employment Brand . While your marketing brand defines your employment brand, your employment brand will attract the right people to deliver... Read More


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